Insitu Eurotel Andorra

Terms and conditions

General conditions of ONLINE booking and legal conditions of the site:



These General Conditions of Contract (hereinafter General Conditions) govern the commercial relationship that arises between, on the one hand, the user or the customer, and on the other hand, the company INSITU EUROTEL S.L.U. as a company that provides the tourist service. The full identification of the businessmen involved is as follows:


Tourism operator: INSITU EUROTEL S.L.U. (hereinafter HOTEL INSITU) with
registered office at Av. Fiter i Rossell, 51 (AD700 Escaldes-Engordany / Principat
d’Andorra) and email; holder of NRT L-711542-H.





The purpose of this document is to establish and regulate the rules of use as well as the safeguarding of data on the Site (hereinafter the “Site”), including by Site all the pages and their contents belonging to HOTEL INSITU to which accesses through the domain and its subdomains.


The owner of this website is INSITU EUROTEL S.L.U.


Through the Site, HOTEL INSITU intends to provide its customers with information services, room reservation, job search, as well as any other service deemed appropriate at this time for the successful achievement of its corporate purpose.


These general conditions govern the use of the Site service that HOTEL INSITU makes available to Internet users. The use of the Site attributes the condition of User thereof (hereinafter the user) and supposes the full and unreserved acceptance by the User of each of the General Conditions in the version published by HOTEL INSITU at the time even of the User to access the Site, the User must therefore be aware of the importance of reading them each time he visits the Site.


Accessing this Site implies knowledge and acceptance of the following General Conditions, for which HOTEL INSITU recommends that the User print or download it and read it in detail each time he accesses to the Site. Similarly, the use of the Service is also subject to all the notices, rules of use and instructions brought to the attention of the User by HOTEL INSITU which supplement the provisions of these General Conditions as long as they do not oppose them. not.




2.2.1) Online Reservation Services.


The purpose of these services is to reserve rooms. The use of these services will imply the full and unreserved acceptance and validity of each of the general conditions contained in the latest updated version of these general conditions.


2.2.2) Contractual conditions: When using the service, the User will receive a
confirmation e-mail in which his reservation location number will appear. This email
serves as proof of your booking and confirmation of acceptance. The method of
payment is through TPV VIRTUAL.


2.2.3) Guarantee and cancellation policy: Reservations made via this page will be guaranteed by the credit card provided by the User in the form (only MASTERCARD and VISA cards are accepted). No-show at check-in or cancellation after the period announced in the booking conditions, implies an automatic debit on the credit card of the amount corresponding to one or more nights, as well as the cancellation of the reservation; except in cases where the customer has contracted a “Non-Refundable Offer”, in which case the no-show on arrival or late cancellation implies the total loss of the amount of the stay, which HOTEL INSITU will be able to cover if it has already paid, or otherwise debit it from the Customer’s debit/credit card, or claim it back from the Customer. To cancel a reservation, you can contact us from Monday to Sunday by email:




The User undertakes to use the services in accordance with the law ,morality and public order, as well as with the provisions of these General
Conditions of Contract. Consequently, you agree not to use the services for illegal purposes and/or contrary to what is established in these General Conditions of Contract, prejudicial to the rights and/or interests of third parties or which in any way damage the services, HOTEL INSITU and/or its image or prevent its proper functioning or the said services that are offered or that may be offered in the future.


The non-presentation, during registration, of an identity document or a passport is worth non-admission of the Customer in the establishment. Be entitled to a refund or not of the amount previously paid, if applicable, depending on the type of reservation made.




Access to this site is the sole responsibility of users. The risks arising from the use of the Site by the User will be at his sole and exclusive expense. The following are not guaranteed by HOTEL INSITU: the infallibility, availability, continuity, absence of deficiencies and security of the Site; that the content of the Site or the information passing through it are free of viruses or other harmful elements; security in the use that the user makes of the Site.


HOTEL INSITU will not be liable for any damages or losses that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections of this electronic system, caused by causes beyond the control of HOTEL INSITU; delays or blockages in the use of this electronic system, caused by deficiencies or overloads in its data processing center, telephone lines, in the Internet system or in other electronic systems; nor for damages that may be caused by third parties through illegal interventions beyond the control of HOTEL INSITU.


Mere access to this Site does not imply any type of commercial relationship between HOTEL INSITU and the User.




HOTEL INSITU reserves the right to prevent or prohibit access to the Site to any Internet user who introduces on this Site content contrary to legal provisions or immoral, reserving the right to exercise the legal measures it deems appropriate. to avoid this type of behavior.




All content available on the Site, including without limitation text, graphics, logos, icons, images, audio clips, data compilations, software and their compilation (Intellectual Property Content), is the property of HOTEL INSITU, our sponsors, partners or licensors and is protected by copyright laws.


HOTEL INSITU declares that the industrial property rights (Trademarks, Trade Names, etc.) that appear on this Site are its property and/or are legitimately
protected by Industrial Property Regulations.


The User undertakes to use the Site in a diligent, correct and lawful manner and
undertakes in particular to refrain from:
a) Delete, evade, manipulate the “copyright”, trademarks and other data identifying the rights of HOTEL INSITU or its owners incorporated in the content and/or products marketed from our Site, as well as the technical protection devices, digital fingerprints or any information mechanisms that may contain them.
b) Use the content and, in particular, the information of HOTEL INSITU obtained through our Site to send advertising, communications for direct sales or for any other commercial purpose, unsolicited messages addressed to a plurality of people.
c) Reproduce or copy, distribute, allow public access through any form of public
communication, transform or modify the contents, unless the authorization of theholder of the corresponding rights is obtained or is legally permitted.
d) In general, use the content in a way, for purposes or effects contrary to the law, morality and generally accepted good customs or public order.


HOTEL INSITU does not grant any license or authorization of use of any kind whatsoever on its industrial and intellectual property rights or on any other property or right related to its Site.




The intellectual property rights to the works contained in the Site belong exclusively to HOTEL INSITU, unless they indicate a different ownership. The unauthorized reproduction, distribution, marketing or transformation of these works constitutes a violation of the intellectual property rights of HOTEL INSITU, or of the owner thereof and may give rise to the exercise of as many legal actions or extrajudicial that may correspond in the exercise of Your rights.
Likewise, the information to which the User can access via the Site may be protected by intellectual, industrial or other property rights. HOTEL INSITU, will in no way and in no way be responsible for any infringement of these rights that you may commit as a user.



These conditions will be governed by Andorran Legislation, which will apply to what
is not provided for in these conditions in terms of interpretation, validity and
HOTEL INSITU and the User, expressly renouncing any other jurisdiction, submit to
the Courts and Tribunals of the Principality of Andorra for any dispute that may
arise from the existence, interpretation or application of these General Conditions.




The reservation through this website can only be made by people of legal age and with full natural capacity and to act. By making the reservation via this website, you expressly and unreservedly accept these General Conditions as well as the “General Conditions of Use of the Site”, which can be downloaded in the “Legal Notices” section of this website located at the bottom of the filter.
These general conditions are subject to the provisions of the various laws that regulate both the general conditions of the contract, the protection of personal data, services of the information society and electronic commerce, consumers and users, tourism of ‘Andorra, the business and employment department of Andorra. ,Consumer Code of Andorra and other applicable legal and regulatory regulations.


HOTEL INSITU reserves the right to make any changes it deems appropriate, without notice, to these General Conditions. Such changes may be made through
the Company’s websites and will be binding for the duration of their web posting; except for customers who have contracted under the validity of the previous general conditions, for which these will be those of application. Likewise, HOTEL INSITU reserves the right to apply, in certain cases, Special Contractual Conditions in preference to these General Conditions when it deems it appropriate, which will be announced in due course.




Through this website you can make a reservation at the said hotel. The hotel reservation is a contract that is signed electronically and which will generate
rights/obligations, both for the establishment and for you. The reservation and the accommodation contract are subject to Andorran laws, as well as to the regulations detailed in Section 3.


HOTEL INSITU informs that the reservation procedure via the website is detailed in the “General conditions of use of the website” (point 2).


For the reservation of HOTEL INSITU via website, the user or the customer declares to know, understand and accept the general conditions of use and
reservation. Likewise, by making the reservation, the user declares to be of legal age and to have the legal capacity and to act necessary to access the HOTEL INSITU websites and contract through them. The user is responsible for the confidential treatment and responsible for the identity and password obtained when registering as a customer, and may not transfer them to third parties.


PAYMENT OF THE RESERVATION: In the event that an offer designated as a “Non-Refundable Offer” is contracted, the debit of the entire reservation will be made on the bank card indicated (only MASTERCARD and VISA cards are accepted) within 48 hours. following the reservation. For the rest of the offers, the payment of the stay will be made on the day of arrival.


CONFIRMATION OF THE RESERVATION: Once the reservation has been made, the user will see the confirmation of his reservation on the screen, being able to print it as proof. Notwithstanding the above, an e-mail will be sent to you within less than 24 hours confirming the reservation.


COMPLIANCE OF ACCOMMODATION: HOTEL INSITU guarantees compliance of accommodation with the descriptions that appear on this web page. The pictures presented on the web are of the current state of the same establishment.


CANCELLATION OF THE RESERVATION: There are two possible cases:
1º.) NON-REFUNDABLE OFFERS: If when booking via the web the mention “Nonrefundable offer” appears, the cancellation of said reservation will result in the total loss of the amount of the stay, which HOTEL INSITU will be able to endorse if it has already been paid, or in another case debit it from the customer’s debit/credit card (only MASTERCARD and VISA cards are accepted), or claim it by any legally valid means.
2º.) OTHER OFFERS: In the event that when booking through the web the mention “Non-refundable offer” does not appear, the client can cancel the reservation, without any penalty, provided that it is canceled more than expected in advance, informed in the booking conditions. Once the stay has begun, you can waive the following days provided you do so at least with the same notice indicated above; otherwise you will lose the amount corresponding to the day given up without sufficient notice.


Failure to show up at check-in or late cancellation implies the automatic debit from the bank card of the amount corresponding to one or more nights, as well as the total cancellation of the reservation.


WAIVER OF THE REST OF THE STAY: Once the stay has begun, the client may waive the rest of the days reserved under the same conditions established in the previous section for the cases of cancellation of the reservation. In the event of renunciation of the remainder of the stay when a “Non-refundable Offer” has been contracted, there will be no economic reimbursement of the amount of the total stay.


NO RIGHT OF WITHDRAWAL: In accordance with the consumer/user law
published in BOPA, the consumer/user’s right of withdrawal does not apply to this


LANGUAGE OF THIS DOCUMENT AND AGREEMENT: This document was downloaded in the language detected by your Internet browser program. If you want it in other languages (Catalan, Spanish, English or French), you can change the language of the website in the box at the top of the screen.


OFFICIAL COMPLAINT/CLAIM SHEETS: The client has the official complaint/complaint sheets available at the establishment.


APPLICABLE LEGISLATION: The Andorran legislation in force will be applied to the reservation and to the subsequent stay; You can find a reference in section 3 of this document.


JURISDICTION: The customer and HOTEL INSITU, when booking
accommodation, formally waive their own jurisdiction and agree to submit any
doubt or discrepancy on the existence, application or interpretation of these
General Conditions, and of the resulting contract, to the Courts and Tribunals of the
Principality of Andorra.